1 reply to this topic

[Mr.Unobtanium]

Had a couple of users report that they're unable to access the chatroom with the latest version of Java, Update 7. Considering Update 6 was problematic as well, this probably is to be expected. Figured I'd mention it, all the same.

How's progress going on getting these Java issues fixed (it's been a few months now)? I've been directing members who are reporting problems to downgrade to Update 5, but I worry that there are many members that aren't able to access the chatroom and are simply giving up and moving on. I have a big publicity boost coming up for my site/chatroom and I'd hate to lose out on capturing new members due to these bugs.

Hope progress is going well on getting these issues resolved soon. Perhaps a dev could post a brief update?

[Chris]

We've tested under both update 6 and 7, and they're working properly.

A quick test using the demo at addonchat.com should show this. If you're having problems, I'd suggest first clearing both the browser cache and Java's cache (through the Java control panel.) If you or your users still have issues following that, we'd need a copy of the Java Console log. Using Windows, load the chat room as your normally would. The Java Console can be accessed by right-clicking the coffee cup icon in the tray and selecting "Open 1.7.0_07 Console" (or similar). Copy and paste the contents and send them to support@addonchat.com along with a visual description of the issue, a direct link to the chat room with valid username/password, and your account number. We'll be happy to look into it