3 replies to this topic

[Chris]

Canned links and canned responses should now be fully functional. Canned links and responses can be managed (add/edit/delete) from your control panel.

When logged in to the operator client, your operators may select your canned responses using the book icon in the applet. Canned links may be accessed from the globe icon, and the globe icon with magnifying glass will allow your operators to push a canned link to end users.

[Greg]

Suggestion:
I know the applet size can be modified for embedding but it might be nice to have a float option for FULL SCREEN view especially if a support system gets quite busy. :)

[Chris]

Greg -- I think we're going to recommend that the operator client be run on it's own web page (or as a popup) or directly from one of our server links at 100% always, stretchable with the window it is embedded in. Will that work?

[Greg]

Chris said:

Greg -- I think we're going to recommend that the operator client be run on it's own web page (or as a popup) or directly from one of our server links at 100% always, stretchable with the window it is embedded in. Will that work?

Sounds like a plan. :)